A recent trip to Sam's Club raised both my ire and my puzzlement over how our world could have grown so cold. It also challenged me to consider how I'm raising my children. Am I raising them in a way to return warmth to the world?
Our recent move necessitated a change of address for our Sam's Club membership. Simple -- right? The clerk at the courtesy desk informed me I was not eligible to complete the change of address forms as the membership was in my husband's name.
Context: We've been members of Sam's Club for about 15 years. I pay for the membership every year. I walk through their front door showing the membership card with my picture every single trip. In 15 years, my husband hasn't purchased a single item from their store. How could they demand he make the change? Had they paid attention for any of the 15 years of patronage, they would know I'm the customer. Turns out they don't know me. There's the rub.
The same guy who asks for my card every time I come to make sure I can legally enter -- he doesn't know me. The cashier who rings up hundreds of dollars of groceries -- she doesn't know me. The clerk who lazily told me I would have to have my husband complete the change of address -- she didn't know me. Nor did she know my husband couldn't do any of what she asked because of his stroke. As I explained this, she clearly didn't care. His name somehow ended up as the member name, so he had to make the change. Store policy trumped practical support for a customer. That's today's culture -- a culture resulting from the fact that we don't know each other any more. We can help our children do better.
See Wednesday's Times Sentinel for the full story.